Privacy Policy

Last Updated: September 2026

Inspired Outdoors, a division of Inspired Home Products (Pty) Ltd (“Inspired Outdoors”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit or use our website, inspired-outdoors.co.za, purchase products from us, contact us, subscribe to communications or otherwise interact with us.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

1. Who We Are

Inspired Outdoors is a division of:

Inspired Home Products (Pty) Ltd
Registration Number: 2019/522116/07

Website: inspired-outdoors.co.za
Email: info@inspired.org.za

For purposes of POPIA, Inspired Home Products (Pty) Ltd is the responsible party in respect of personal information processed through this website and our related business activities.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following personal information:

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone or mobile number
  • Company name
  • Account login details
  • Order and purchase information
  • Product enquiries and correspondence
  • Information submitted through contact forms
  • Information provided when requesting quotations or assistance
  • Newsletter and marketing subscription preferences
  • Any other information you voluntarily provide to us

When you visit our website, certain technical information may also be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of visits
  • Website interactions
  • General usage and analytical information

This information may be collected through cookies and similar technologies.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

  • To process and fulfil orders
  • To process payments
  • To arrange delivery of products
  • To create and manage customer accounts
  • To communicate with you about your orders
  • To respond to enquiries and requests
  • To provide customer support
  • To provide quotations and product information
  • To improve our website, products and services
  • To understand how visitors use our website
  • To maintain website security
  • To prevent fraud, abuse and unauthorised activity
  • To comply with legal and regulatory obligations
  • To send marketing communications where permitted by law
  • To administer promotions or other activities where applicable
  • To maintain appropriate business and transaction records

We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected, unless permitted or required by law.

4. Ordering and Purchasing

When you purchase products through our website, we require certain personal information to process and fulfil your order.

This may include your name, contact details, billing information, delivery address and order details.

Your information may be shared with appropriate third-party service providers where necessary to complete your transaction, including payment processors, courier and delivery companies, website hosting providers and technical service providers.

We do not use your payment card details for purposes unrelated to processing your transaction.

5. Payments

Payments made through our website may be processed by third-party payment service providers.

Where payment processing is handled by a third party, your payment information may be submitted directly to that provider and will be subject to that provider’s privacy policy and terms.

We do not intentionally retain complete payment card information on our website unless this is specifically required and lawfully permitted for the operation of the relevant payment service.

6. Sharing Your Personal Information

We do not sell or rent your personal information to third parties.

We may share personal information where reasonably necessary with trusted service providers who assist us in operating our business, including:

  • Payment service providers
  • Courier and delivery companies
  • Website hosting and technical service providers
  • Website analytics and technology providers
  • Email and communication service providers
  • Professional advisers
  • IT and security service providers
  • Government, regulatory or law-enforcement authorities where legally required

Third parties receiving personal information from us are expected to process that information only for the relevant purpose and to maintain appropriate security safeguards.

7. Cookies

Our website uses cookies and similar technologies to help provide, maintain and improve our website.

Cookies may be used for:

  • Essential website functionality
  • Shopping cart and checkout functionality
  • Remembering user preferences
  • Website analytics
  • Understanding website usage
  • Improving website performance
  • Marketing and advertising, where applicable

Some cookies are essential for the website to operate and cannot be disabled through our cookie preference system.

Where required, we will request your consent before using non-essential cookies.

You can manage your cookie preferences through the cookie consent controls available on our website. You may also adjust your browser settings to block or delete cookies, although doing so may affect certain website functionality.

8. Marketing Communications

We may use your personal information to send you information about our products, services, promotions, news and other relevant communications where we are legally permitted to do so.

Where consent is required, we will obtain your consent before sending electronic direct marketing.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at:

info@inspired.org.za

9. Website Analytics

We may use analytics technologies to understand how visitors interact with our website.

Analytics information may include pages visited, approximate location, device information, browser information, referral sources and general website activity.

Analytics information helps us understand website performance and improve the customer experience.

Where analytics technologies involve personal information or non-essential cookies, they will be managed in accordance with our cookie consent mechanisms and applicable law.

10. Protecting Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • Loss
  • Misuse
  • Unauthorised access
  • Unauthorised disclosure
  • Unauthorised alteration
  • Destruction
  • Accidental loss or damage

Access to personal information is restricted to people and service providers who reasonably require it for legitimate business purposes.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

Transaction and accounting records may need to be retained for longer periods to comply with legal, tax, accounting or regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

12. Your Rights

Subject to applicable law, you have rights regarding your personal information, including the right to:

  • Request confirmation of whether we hold personal information about you
  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of personal information where legally permissible
  • Object to certain processing of your personal information
  • Object to the use of your personal information for direct marketing
  • Withdraw consent where processing is based on consent
  • Lodge a complaint regarding the processing of your personal information

To exercise any of these rights, please contact us at:

info@inspired.org.za

We may need to verify your identity before processing certain requests.

13. Information From Children

Our website and products are intended for general consumers and are not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information unlawfully, please contact us so that we can investigate and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing it with your personal information.

15. International Transfers

Some service providers used in the operation of our website or business may process information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer and processing are conducted in accordance with POPIA and other applicable legal requirements.

16. Data Breaches

If we become aware of a security compromise involving personal information, we will take reasonable steps to investigate, contain and address the incident.

Where required by POPIA, we will notify affected data subjects and the Information Regulator of a security compromise.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements or privacy practices.

The updated version will be published on this page with the revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have a concern about how we process your personal information, please contact us:

Inspired Home Products (Pty) Ltd
Trading as Inspired Outdoors

Email: info@inspired.org.za
Website: inspired-outdoors.co.za

We will endeavour to respond to privacy-related requests within a reasonable period.

19. Right to Lodge a Complaint

If you believe that we have not handled your personal information appropriately, we encourage you to contact us first so that we can attempt to resolve the matter.

You also have the right to lodge a complaint with the Information Regulator of South Africa.

Information Regulator of South Africa
Website: inforegulator.org.za
Email: POPIACompliance@inforegulator.org.za